É L E C T R O M I N E

Privacy Policy

Our Privacy Policy was last updated on 14/April/2022

Privacy Policy – Electromin (Electromin Trading Company)

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use our website or the Service and tells You about Your privacy rights and how the law protects You.

At Electromin one of Our main priorities is the privacy of Our visitors. This privacy policy document contains types of information that is collected and recorded by Us and how We use it. This privacy policy applies only to our online activities and is valid for visitors to Our website with regards to the information that they shared with and/or is collected by Electromin – EV charging ecosystem. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

We use Your Personal data to provide and improve the Service. By using Our website or the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• « Account » means a unique account created for You to access Our Service or parts of our Service.
• « Company » (referred to as either « the Company », « We », « Us » or « Our » in this Agreement) refers to Electromin.
• « Country » refers to the Kingdom of Saudi Arabia.
• « Cookies » are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• « Data Controller », for the purposes of the Personal Data Protection Interim Regulations(« PDPIR« ), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• « Device » means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
• « Personal Data » is any information that relates to an identified or identifiable individual.
• « Service » refers to the Website.
• « Service Provider » means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the PDPIR, Service Providers are considered Data Processors.
• « Usage Data » refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• « Website » refers to https://electromin.com
• « You » means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information we collect

The personal information that You are asked to provide, and the reasons why You are asked to provide it, will be made clear to You at the point We ask you to provide Your personal information.

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, Postal Code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

How We use Your information

We use the information We collect in various ways, including to:

• Provide, operate, and maintain Our website
• Improve, personalize, and expand Our website
• Understand and analyse how You use Our website
• Develop new products, services, features, and functionality
• Communicate with You, either directly or through one of Our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• To manage Your Account, To manage Your requests, To contact You
• Find and prevent fraud.

Log Files

Electromin – EV charging ecosystem follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Electromin – EV charging ecosystem uses ‘Cookies’ or Browser Cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing Our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the privacy policy for each of the advertising partners of Electromin – EV charging ecosystem.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Electromin – EV charging ecosystem, which are sent directly to users’ browser. They automatically receive Your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Electromin – EV charging ecosystem has no access to or control over these cookies that are used by third-party advertisers.

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. We comply fully with all applicable laws regarding the transfer of Personal Data outside the Country.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Payments

We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing (e.g., payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Third Party Privacy Policies

Electromin – EV charging ecosystem’s privacy policy does not apply to other advertisers or websites. Thus, We are advising You to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through Your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Electromin – EV charging ecosystem does not knowingly collect any Personal Identifiable Information from children under the age of 16. If You think that Your child provided this kind of information on Our website, We strongly encourage You to contact Us immediately and We will use Our best efforts to promptly remove such information from Our records.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and update the « Last updated » date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

• By visiting this page on Our website: https://electromin.com/
• By sending Us an email: electromin@petromin.com

Terms & Conditions

Our Terms and Conditions were last updated on 14/April/2022

General Terms & Conditions – Electromin (Electromin Trading Company)

These are the General Terms and Conditions of Electromin Trading Company, CR No. 4030396581, a company duly organized and existing under the laws of the Kingdom of Saudi Arabia and having its registered place of business at PO Box 1432, Jeddah. 21431, Kingdom of Saudi Arabia, with its subsidiaries and affiliates.

PLEASE READ THESE GENERAL TERMS AND CONDITIONS CAREFULLY as these terms govern your use of Electromin’s services and the products, features, apps, services, technologies, and software we offer, except where we expressly state that separate terms (and not these) apply. By using any Electromin services, you are agreeing to these terms. You can download these here.

These general terms and conditions together with Electromin’s offer, quotations, order acknowledgments, invoices and specifications (and all supplements and attachments thereto issued by Electromin from time to time) (collectively « Specific Terms ») shall constitute the entire agreement (« Agreement ») between Electromin and its Customer for each supply and/or use of Products and/or Services. In the event of any inconsistency between these general terms and conditions and the Specific Terms, the Specific Terms shall prevail. Any conduct by the Customer (including, without limitation, payment for, or use of, the Products and/or Services) which recognizes the existence of a contract pertaining to the subject matter hereof shall constitute acceptance by the Customer of this Agreement.

Electromin has the right to implement updates or changes to the Agreement. If the Customer does not agree with such changes, it shall be entitled to terminate the Agreement according to clause 13.5. Be sure to occasionally check back for updates or changes.

1. Definitions

1. In the Agreement, capitalized terms shall have the meaning given to them in this clause and as otherwise determined in the Agreement, unless the context requires otherwise:
   • « Application » means Electromin’s user interfaces through which Subscription can be accessed;
   • « Business Days » means every day except Friday, Saturday and official public holidays in the country of the relevant Electromin entity, as specified in the Agreement;
   • « Business Hour » means 9h to 18h (+2: 00 GMT) on a Business Day;
   • « Charging Point » means a facility, including all associated and underlying installations, where an electric vehicle can be charged;
   • « Company » (referred to as either « the Company », « We », « Us » or « Our » in this Agreement) refers to Electromin.
   • « Country » refers to the Kingdom of Saudi Arabia.
   • « Customer » means the natural or legal person that is bound by the Agreement in relation to the purchase and/or use of the Products and/or Services;
   • “Customer Data” means any data, content and/or information that the Customer creates, transmits, displays or stores through the systems and infrastructure of Electromin following the purchase and/or use of the Products and/or Services;
   • « Data Protection Laws » means all privacy Laws that apply to Electromin’s performance under the Agreement or to Customer’s receipt and/or use of the Products and/or Services;
   • “Documentation” means the user guide, installation instructions and any other guidelines from Electromin to Customer under the Agreement in relation to the Products and/or Services;
   • « Effective Date » means the moment the Agreement comes into force, which shall be upon the earlier of (i) written acceptance by Electromin of an order by the Customer, or (ii) activation of the Subscription or use of the Products, which shall be deemed such written acceptance;
   • « Error » means any material, verifiable and reproducible failure of the Platform or Products to conform in all material respects to features and functions as described in the Documentation (specifically excluding any nonconformity resulting from Misuse);
   • « Electromin » means the entity concluding the Agreement with the Customer;
   • « Electromin Network » means the collection of all Charging Ports accessible with the Token;
   • « Force Majeure » means any event which is beyond the reasonable control of a Party and which impacts the execution of its obligations under the Agreement, including, but not limited to, natural disasters, extreme weather conditions, fire, pandemic, riots, war and military operations, national or local emergency situations, acts or negligence of the government, import, export and/or transit prohibitions, economic disputes of any nature whatsoever, strikes or other labour actions, flooding, lightning, explosions, collapses, disruptions in traffic or power networks or technology, the reduced or non-functioning of networks, systems or equipment of third parties as well as any act of negligence of a person or entity which is outside of the reasonable control of that Party;
   • « Intellectual Property Rights » means
     • (a) patents, utility models, right to inventions, copyright and related rights (including software rights), goodwill, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), database rights, design rights, trademarks and service marks, business names and domain names and semiconductor topography rights;
     • (b) all registrations or applications to register and the right to apply for and be granted registration, renewal or extension of, and right to claim priority from, any of these rights; and
     • (c) all equivalent or similar rights or forms of protection; together with all rights of action, powers and benefits arising from ownership thereof;
   • « Laws » means all applicable local, state, national, and international laws, treaties and regulations, codes, ordinances, rules, restrictions, licenses, and judicial or administrative orders (including their subsequent modifications);
   • “Misuse” shall mean any use of the Products and/or the Services otherwise than in accordance with the Agreement, the Documentation or any other instructions provided by Electromin and/or applicable Laws;
   • « Party/Parties » means Electromin and/or Customer, as applicable;
   • « Personal Data » has the meaning as specified in the Data Protection Laws;
   • « Platform » means the charging management software offered by Electromin under the terms of the Agreement, including any modifications, enhancements, additions, extensions, translations and derivative works and programming code and other associated technologies related thereto; »Process » shall have the meaning attributed to it in the Data Protection Laws (and “Processed” and “Processing” shall be construed accordingly);
   • « Products » means the products, including but not limited to charging stations and their accessories, supplied by Electromin to Customer as set out in the Agreement;
   • « Services » means the services, including but not limited to delivery, installation and Subscription, supplied by Electromin to Customer as set out in the Agreement;
   • « Subscription » means Electromin granting access to the functionalities of the Platform or access to the Electromin Network by use of the Token;
   • « Term » shall have the meaning as set out in clause 13 (Term and termination);
   • « Token » means the card, key ring, digital ID or any other means provided by Electromin to Customer by which Customer can identify itself at a Charging Point;
   • « Updates » means updates, enhancements, improvements to and translations of the Platform and/or any of the related Services (including any software included in the Product (e.g. firmware, operating system software), if applicable) and new features or versions;
   • « Website » means the Electromin websites, including – but not limited to – www.Electromin.com, the Platform portal, hey.Electromin.com, and any other website used by Electromin at any time;
   • « Workaround » means a suggested set of actions or recommendations intended, when properly implemented, to correct an Error in the Products and/or Services, including the Platform, and/or to restore its functionality or to provide equivalent or similar, but not inferior, functionality.
   • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Electromin’s commitment

1. Any quotation by Electromin is valid for a period of thirty (30) days from its date of issue. Acceptance of this quotation constitutes an offer to purchase Products and/or Services in accordance with the Agreement, meaning the Agreement shall only be effective upon written acceptance by Electromin.
2. All obligations of Electromin under the Agreement are performed on the basis of an obligation of means, unless expressly provided otherwise in writing. Any dates quoted for performance are approximate only, and such dates are not of the essence.
3. The quantity and description of the Products and/or Services are set out in the Agreement and the Documentation. Any samples, drawings, descriptive matter or advertising are only meant to provide an approximate idea of the Products and/or Services described in them. They shall not form a part of the Agreement or have any contractual value.
4. Electromin reserves the right to make any reasonable changes to the specifications or settings of the Products and/or Services, including the Platform. Additionally, Electromin has the right to take all steps required in order to monitor the use of the Services, including the Platform, and to verify whether the use is in compliance with the Agreement.
5. Electromin has the right to involve its affiliates or subcontractors in the performance of the Agreement, if this is necessary for the performance of the Agreement. Electromin has also the right to transfer part or whole of the rights and obligations under the Agreement to a third party. Customer agrees that Electromin can share any relevant data provided by Customer hereto with such third party.
6. In the event that Electromin transfers whole or part of the rights and obligations under the Agreement to a third party, the agreement for the provision of the assigned Service(s) will be concluded directly with the relevant third party, in which case Electromin cannot be held liable for any act or omission by such third party.

3. Delivery of Products and acceptance

1. Delivery is carried out, subject to compliance with the terms of payment. Except if the Agreement specifies that the delivery will be carried out otherwise, the Products shall be delivered Ex Works (Incoterms 2010) at the location indicated in the Agreement, meaning that Electromin’s delivery obligation is fulfilled if Electromin has made the Products available for loading by Customer.
2. In the event of a delivery Ex Works, Products can be collected during Business Hours on Business Days. If Customer fails to take delivery of the Products within five (5) Business Days of Electromin notifying Customer that the Products are ready, then except where such failure or delay is caused by Force Majeure or by Electromin’s failure to comply with its obligations under the Agreement in respect of the Products:
   • (a) Delivery of the Products shall be deemed to have been completed at 9:00am GMT(+3) on the 6th Business Day following the day on which Electromin notified Customer that the Products were ready; and
   • (b) Electromin shall store the Products until delivery takes place, and charge Customer for all related costs and expenses.
   • If ten (10) Business Days after Electromin notified Customer that the Products were ready for delivery Customer has not taken delivery of them, Electromin may, without prejudice to its rights under the Agreement or otherwise, resell or otherwise dispose of part or all of the Products without being due any compensation or reimbursement to Customer.
3. In the event of any other type of delivery, Customer shall ensure that it or its representative is present to accept the delivery. If Customer fails to accept the delivery, Electromin will contact Customer to arrange another delivery date. All costs incurred by Electromin due to the fact that Customer was unable to take possession of the Products as agreed will be borne exclusively by Customer.
4. Electromin may deliver the Products in instalments, which shall be invoiced and paid for separately. Any delay in delivery or Error in an instalment shall not entitle Customer to cancel any other instalment.
5. Customer shall inspect the Products at delivery for damage or missing parts. If there is a default, Customer shall specify it on the delivery note and confirm in writing within forty-eight (48) hours from delivery, with copy to Electromin. Failure to comply with these formalities will result in any claim being rejected, and, in relation to visible defects, the Products then will be deemed conform in quantity and quality to the Agreement.

4. Products’ title and risk

1. The risk in the Products shall pass to Customer on delivery as described under clause 3.1.
2. Title to the Products will only pass to Customer when Electromin has received payment in full (in cash or cleared funds) of all amounts due in respect of all Products supplied by Electromin to Customer.
3. Until title to the Products has passed to Customer, Customer shall:
   • (a) Store the Products separately from all other goods held by Customer so that they remain readily identifiable as Electromin’s property;
   • (b) Not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
   • (c) Maintain the Products in satisfactory condition and keep them insured for their full price on Electromin’s behalf against all risks with a reputable insurer from the date of delivery;
   • (d) Notify Electromin immediately if it becomes subject to any of the events listed in clause 13.3;
   • (e) Give Electromin such information relating to the Products as Electromin may require from time to time; and
   • (f) Ensure that Electromin shall have access to Customer’s premises in order to inspect the Products or in order to reclaim the Products in the event Customer fails to comply with its payment obligation.

5. Installation of products

1. Installation of the Products shall be carried out by a qualified installer.
2. Customer shall, at its own expense and risk:
   • (a) Ensure that the location where the Products are to be installed complies with the relevant requirements and applicable Laws, that all necessary facilities and personnel are available for the installation and that all necessary authorizations to enter the premises have been procured in time; and
   • (b) take all necessary precautions (including the observance of the instructions of Electromin and/or the installation partner) to enable a safe and trouble-free installation of the Products on site.
   • Customer shall indemnify Electromin and/or any third party engaged by Electromin in the performance of the installation against any damage they suffer if Customer fails to comply with the obligations of this clause.
3. Electromin and/or its installation partner cannot be held liable for damage caused by or related to the temporary interruption of the electricity supply on the site required for the installation of the Products.
4. If Customer cancels an installation appointment less than forty-eight (48) hours in advance or if there is no one present at the time of the appointment, Electromin will charge travel costs, plus a penalty up to twenty-five percent (25%) of the quoted charge for installation.

6. Product warranty

1. Electromin warrants to Customer on delivery and for a period as specified by OEM of Chargers thereafter that the Products are free from material defects in material and workmanship and conform in all material aspects with the specifications as explicitly listed in the Documentation, except for charging cables, their connectors and software, for which the warranty is limited to one (1) month from delivery. Except as stated in this clause 6.1, Electromin provides no warranties of any kind in respect of the Products.
2. Subject to clause 6.3, Electromin shall, at its option, repair or replace defective Products, or refund the price of defective Products if:
   • (a) Customer gives notice in writing during the warranty period within a period of fourteen (14) days after the Customer has discovered or should reasonably have discovered that some or all of the Products do not comply with the warranty as set out in clause 6.1;
   • (b) Customer returns such Products to Electromin (at the location specified by Electromin) at Customer’s cost and following the RMA (return merchandise authorization) instructions from Electromin, if the nature of the Product allows such return; and
   • (c) Electromin is given a reasonable opportunity of examining such Products and provided by Customer with all information it may reasonably require to proceed to such examination.
   • With respect to repair, Electromin is entitled to apply problem avoiding restrictions and/or Workarounds.
3. Electromin shall not be liable for the Products’ failure to comply with the warranty in clause 6.1 if:
   • (a) Customer makes any further use of such Products after giving a notice in accordance with or failed to provide notification within fourteen (14) days as set out in clause 6.2;
   • (b) The Error arises because Customer failed to follow Electromin’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice (such as but not limited to use of the Products with parts, accessories or software not provided or approved by Electromin);
   • (c) The Error arises as a result of Electromin following any customization or Product specification supplied by Customer;
   • (d) Repairs or other interventions on the Products are performed by persons not trained for this purpose, against Electromin’s oral or written instructions, or with parts not supplied or approved by Electromin; or
   • (e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer and/or a third party, or abnormal working conditions (such as but not limited to damages resulting from vandalism, animals, high-pressure cleaners, or Error in connected vehicles).
4. In all cases, the following are excluded from the coverage of the warranty:
   • (a) Travel costs and labour costs of repair, including time spent on preliminary work or on disassembly and reassembly, if the repair of the Products is to take place at the installation site due to the nature of the Products;
   • (b) Cleaning, routine maintenance and preventative maintenance operations of the Products as defined in the Documentation, as well as the supply of products necessary for these operations;
   • (c) Restarting operations after the Product has been secured, for example by circuit breakers, ground fault circuit interrupters (GFCIs), fuses or emergency stops; and
   • (d) In general, all operations on site, especially if no parts need to be replaced.
5. The Agreement shall apply to any repaired or replacement Products supplied by Electromin.

7. Provision of other services

1. Platform subscription- Customer can set-up an account and subject to a Subscription, register its Charging Point(s) and/or Token(s) in order to use the subscribed functionalities.
2. Guest use- When registering Charging Point(s), business Customer may activate Charging Point(s) for guest use by other end-users and set a chargeable rate for such guest use. Electromin is not liable for any damage suffered by the set rate.
   • The amount of total compensation for guest use is determined by Electromin and will be communicated monthly by Electromin to Customer. Payment of compensation by Electromin will take place within thirty (30) days from such monthly communication.
3. Roaming- When registering Token(s), Customer may subscribe to roaming, which is a Subscription granting Customer access to the Electromin Network, including Charging Ports operated by third parties. Electromin cannot guarantee that Customer can use all Charging Ports domestically or abroad through roaming since it depends on Electromin having concluded a roaming agreement with the respective third party.
   • By subscribing to roaming or using the Token to this respect, Customer agrees to the rates of Electromin and other Charging Point operators. Electromin has no influence on the applicable rates of other Charging Point operators within the Electromin Network.
   • Customer is responsible for knowing and complying with the parking policy and the terms of use associated with the Charging Point, including Charging Ports where Electromin is the Charging Point operator.
4. Application- In order to facilitate use of the Services, Customer can use the Application. Unless otherwise indicated, the Application is provided without charge by Electromin through its Website and various app stores. Use of the Application is subject to clause 14.5.

8. Services warranty

1. Electromin warrants that the Services, including the Platform, will perform substantially in accordance with the Documentation and will undertake reasonable efforts to provide support and maintenance services to this end as provided in clause 9 (Support and maintenance).
2. Other than as provided in clause 8.1 and to the maximum extent permitted under applicable Laws, the Services are provided “as is” and Electromin makes no representations or warranties, express or implied, of any kind whatsoever (including, without limitation, satisfactory quality, fitness for a particular purpose, custom or usage in trade). Electromin does not guarantee that the Platform and/or Application shall be without Errors and shall function without interruption. Electromin further makes no representations or warranties regarding, without limitation, the security, integrity, efficiency or capabilities of the Platform and/or Application.
3. Customer’s exclusive remedy for damage or loss arising from breach of the warranty as set out in clause 8.1 shall be, at Electromin’s option,
   • (a) the replacement of the Service concerned at no cost to Customer;
   • (b) a Workaround and/or Update to address the Error in a manner that provides Customer with reasonably equivalent functionality as provided in the Documentation, at no cost to Customer; or
   • (c) in the event Electromin is unable to replace or correct such failure by exercising commercially reasonable efforts for a reasonable period of time, either Party may terminate the Agreement in accordance with clause 13.4(b). Customer’s sole remedy shall be for Electromin to provide a pro-rata refund of any pre-paid charges for periods after the effective date of termination.

9. Support and maintenance

1. Customer can contact Electromin to report any Error and ask questions about the operation of its Products or Services at the telephone number (on Business Days during Business Hours) or the e-mail address as set out in the Agreement or on the Website. Electromin will undertake reasonable efforts to answer all notifications and questions as soon as possible.
2. Electromin has an obligation of means to repair Errors in the Platform, to the extent possible, within a reasonable time. Electromin is entitled to apply problem avoiding restrictions and/or Workarounds, as well as postpone repair until an Update is issued.
3. Electromin has the right to suspend access to the Platform due to scheduled downtime for maintenance purposes and unscheduled maintenance. Although Electromin will use reasonable efforts to allow internet access to the Platform, Electromin can make no guarantee that the Platform is accessible at any given time, or that the Platform (and any features thereof) will always be fully available and functional.
4. In its own full discretion and according to its own timetable (although preferably during planned maintenance), Electromin may issue Updates to the Platform. Customer only has access to the latest version of the Platform. Electromin reserves the right, when issuing an Update to the Platform, to remove any existing feature or functionality from the Platform and Customer has no right to demand those features or functionalities to be supported by Electromin. Where such removal would have a material impact on the Platform, Electromin will inform Customer thereof reasonably in advance but no later than thirty (30) days prior to implementing the Update unless where such notice would be impossible or impractical due in particular but not exclusively to legal or security requirements or performance related issues.

10. Price and charges

1. Customer shall pay the price and/or charges as set out in the Agreement.
2. The price for the Products and charges for the Services are set out in SAR and are exclusive of VAT and other applicable taxes, contributions, and similar or associated fees and costs.
3. Any (on site) intervention as a result of the delivery and/or installation of Products or of support in the Services will be charged as per the quotation issued for the intervention.
4. Electromin reserves the right to:
   • (a) In case of Services (i) index the charges on an annual basis with effect from each anniversary of the Effective Date in line with the local indexation formula for such Service and the first such increase shall take effect on the first anniversary of the Effective Date and (ii) increase the charges upon renewal of the Subscription;
   • (b) Increase the price of the Products, by giving notice to Customer at any time before delivery, to reflect any increase in the cost of the Products to Electromin that is due to (i) market conditions, (ii) any factor beyond the control of Electromin (including without limitation any foreign exchange fluctuation, alteration of duties or taxes, change in Law, increase in the costs of labour, materials or other costs of manufacture), (iii) any request by Customer to change the delivery date(s), quantities or specifications for the Products, or (iv) any delay caused by any instructions of Customer in respect of the Products or failure of Customer to give Electromin adequate information or instructions in respect of the Products.

11. Payment

1. Payment of the Products and/or Services is to take place within a payment term of thirty (30) days from the invoice date or as otherwise set out in the Agreement.
2. If Customer does not agree with the invoice, Customer must notify Electromin in writing within the payment term, giving the reasons for its objections.
3. If Customer does not pay within the agreed payment term, Electromin shall be entitled to, without prejudice to Electromin’s other rights and remedies under the Agreement or at law:
   • (a) without requirement of a notice of default, as from the due date until the moment of full payment, payment of interest of 1% per month or part thereof on the outstanding amount with a minimum of SAR 1500- (Fifteen Hundred Saudi Riyal’s) ;
   • (b) recovery of all judicial costs and extrajudicial collection costs incurred by Electromin in order to achieve fulfilment of the obligation. The extrajudicial collection costs amount to 15% of the outstanding invoice amount, with a minimum of SAR 1500,- (Fifteen Hundred Saudi Riyal’s s);
   • (c) at Electromin’s option, suspend, terminate or rescind the execution of the Agreement and all related agreements, without prejudice to the right of Electromin to recover/claim any incurred damages;
   • (d) prompt payment by Customer of any amounts under any invoice issued by Electromin, whether or not such invoices are due at the time of non-payment.
4. Set-off by Customer of any amount is not permitted, unless explicitly permitted by Electromin in writing.
5. If the Customer is a legal entity, Electromin shall be entitled to run a credit check. In the event the credit check results in the assessment that the Customer has had or is in financial difficulties, then Electromin will be permitted to demand security from Customer for the proper and timely fulfilment of its payment obligations.
6. All orders by Customer are accepted in consideration of the legal, financial and economic situation of Customer at the time of the order by Customer. It follows that if such situation of Customer were to deteriorate between the date of the order by Customer and the date of delivery, Electromin shall be entitled to demand payment before delivery, suspend, or terminate the Agreement.
7. In addition to the previous clauses, Electromin is at all times entitled to demand security from Customer for the proper and timely fulfilment of its payment obligations.
8. If Customer is required under any applicable law to withhold or deduct any amount from the payments due to Electromin and/or if certain costs or charges are applied in the framework of the payment transaction by Customer, then Customer shall increase the sum it pays to Electromin by the amount necessary to leave Electromin with the sum it would have received if no such withholdings or deductions had been made and/or costs or charges had been applied. Customer shall not be entitled to suspend and/or delay any of its obligations, including any payment obligation.
9. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
10. Saudi Arabia is our country of domicile.
11. Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.
12. We accept payments online using Visa and MasterCard credit/debit card in SAR.
13. Refunds will be done only through the Original Mode of Payment.
14. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.
15. Delivery and shipping policy is Spot delivery.
16. Refund Policy is not applicable.
17. Cancellation & Replacement Policy is Not applicable.

12. Customer’s obligations

1. Customer shall cooperate with Electromin in all matters relating to the provision of Products and/or Services and in particular:
   • (a) provide Electromin with such information and materials as Electromin may reasonably require in order to quote and provide the Products and/or Services, and ensure that such information is complete, accurate and correct;
   • (b) inform Electromin immediately upon becoming aware of any facts and circumstances which may impact the proper performance by Electromin in providing the Products and/or the Services;
   • (d) obtain and maintain all necessary licenses, permissions and consents which may be required for the use of Products and/or Services before any such use;
   • (e) comply with all Laws applicable to Customer’s use of the Products and/or Services, including the Platform, including consumer Laws, employment Laws and social security Laws;
   • (f) treat any commercial or financial information it receives from Electromin as strictly confidential and not share this information with any third party nor use it for any other purpose than the execution of the Agreement; and
   • (g) obtain, maintain and pay for all hardware, software and communications equipment necessary to access and use the Products and/or Services and comply with the requirements as set out in the Documentation.
   • (h) provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of account on Our Service.
2. Customer will not and shall ensure that its end-users shall not Misuse the Products and/or Services, including the Platform, and in particular:
   • (a) use the Products and/or Services with any product not operable with such Products and/or Services, e.g. charging cables without CE mark or not suitable for the load capacity of the electric vehicle charge; or attempt to charge anything else but suitable electric vehicles;
   • (b) interfere with or disrupt the Platform, the data contained on the Platform or networks connected to the Platform and in particular upload or distribute files that contain malware, viruses, malicious files or other harmful code or any other similar software or programs that may access or damage the operation of the Platform, the related systems and networks or any other computer or device;
   • (c) use, send or store through the Platform any content which is or may be construed as obscene, indecent, pornographic, seditious, offensive, defamatory, libellous, threatening, liable to incite racial hatred or acts of terrorism, menacing, blasphemous, harmful to children, violating third party intellectual or industrial property rights or otherwise in breach of any Law or not intended for the use of the Platform as described in the Documentation;
   • (d) attempt to gain unauthorized access to the Platform or the related systems or networks, or access or use the Platform and/or Application in a way intended to avoid incurring charges; or
   • (e) copy or alter the Token in any way or form.
3. In the event of breach of any obligation set out in this clause 12:
   • (a) Customer shall, within the shortest term possible after becoming aware of it, notify Electromin and shall, without prejudice to Electromin’s other rights and remedies, assist Electromin, at its own cost and expense, in any way Electromin sees fit to remedy such breach and/or to limit its consequences.
   • (b) Customer shall bear exclusively any costs and losses directly or indirectly arising thereof and reimburse Electromin on written demand for such costs or losses sustained or incurred by Electromin or any of its partners.

13. Term and termination

1. Any Subscription is concluded for the initial subscription term indicated in the Agreement (“Term”). Without prejudice to clause 17 (Force Majeure), during this Term, Customer is only entitled to terminate the Agreement if Electromin is in material breach of its obligations under the Agreement and such breach is not remedied within a reasonable period.
2. After the Term, Subscriptions are renewed for consecutive periods of one (1) year, unless a Party provides a notice in writing to the Party at least sixty (60) days before the end of the then current term stating that it does not wish to extend the subscription.
3. Electromin has the right to terminate the Agreement without further notice or judicial intervention, in whole or in part, with immediate effect by means of a written notice:
   • (a) if Customer is unable to pay its debts, becomes insolvent, or if Customer is declared bankrupt;
   • (b) when the undertaking of Customer is voluntarily or involuntarily liquidated;
   • (c) if a considerable part of the capital and reserves of Customer is seized; or
   • (d) if the company of Customer merges or is acquired by a third party.
4. In the event of a breach or violation by Customer of any of the terms of the Agreement, as determined in the sole discretion of Electromin, Electromin shall have the right to – immediately suspend without prior notice a part or all of the Services and access thereto until the breach is remedied. The following examples of events shall be considered as a breach by Customer upon which Electromin can suspend and/or terminate the Agreement:
   • (a) any form of Misuse of the Products and/or Services, including the Platform;
   • (b) any infringement on Electromin’s Intellectual Property Rights;
   • (c) any non-compliance with payment obligations.
   • (d) immediate termination of Customer service.
5. In the event Customer does not agree to material changes to the Products and/or Services as set out in clause 2.4, it will be entitled to terminate the Agreement within twenty (20) Business Days from the notification of the change by Electromin, except if such change results from the application of a Law or manufacturer’s recommendations.
6. If the Agreement is terminated, any outstanding amounts payable by Customer are due immediately.
7. In the event of expiry or termination of the Agreement, the rights of use granted to Customer in respect of the Services hereunder, including the Platform, shall immediately cease and Customer shall, upon the effective date of such expiry or termination, cease using the Services (including the Platform) and, at Electromin’s discretion, immediately return to Electromin or destroy all copies of the Documentation, the Token(s) and any other confidential or proprietary information belonging to Electromin.

14. Intellectual property

1. Electromin (and its licensors, where applicable) owns all right, title and interest, including all Intellectual Property Rights in and to the Products and Services, including the Platform, Token and Application, as well as the processed (electronic) data.
2. The Agreement does not convey to Customer any rights of ownership in or related to the Products and/or Services, including the Platform, or any other Intellectual Property Right owned by Electromin (or its licensors, where applicable) except as explicitly provided in the Agreement, in which case the right of use shall in any case be revocable, non-exclusive, non-transferable and non-sublicensable.
3. Customer is not allowed to remove or change any Intellectual Property Rights, including logos and trademarks in the Products, the Services, the Platform, the Documentation and materials, unless agreed otherwise.
4. Customer has a limited, revocable, non-transferable, non-exclusive and non-sublicensable right to:
   • (a) access and use the Platform during the Term;
   • (b) use software solely for the proper functioning of the Products and for the duration of Customer’s use of the Products (where software is included in the delivery).
5. Customer may solely use the Platform, the Application and the software contained in the Products (collectively “Software”) as agreed in writing by Electromin. For example, but without limitation, Customer shall not (nor will allow or facilitate a third party to):
   • (a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party (access to) the Software in any way;
   • (b) copy, reproduce, translate, adapt, modify, alter, tamper with or make derivative works of all or any part of the Software;
   • (c) use the software contained in the Product with any other product than the Product; or
   • (d) unless to the extent it cannot be prohibited under applicable Law, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms of the Software or access the Software in order to: (i) build a competitive product or service; (ii) build a product using similar ideas, features, functions or graphics of the Software; or (iii) copy any ideas, features, functions or graphics of the Software.
6. Customer grants Electromin a fully paid-up, non-exclusive, royalty-free, non-transferable license to copy and modify any materials provided by Customer to Electromin for the term of the Agreement for the purpose of providing the Services to Customer.
7. Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks of Electromin or its licensors. The online services may also contain various third-party names, trademarks and service marks that are the property of their respective owners.

15. Data

1. Customer Personal Data will be Processed in accordance with the applicable Data Protection Laws and with the provisions stated in Electromin’s privacy policy (available on its Website).
2. Customer shall indemnify Electromin against any claim by any third-party individual whose Personal Data are recorded or Processed by Customer or for which Customer is responsible pursuant to the Laws, a data processing agreement or otherwise, unless Customer is able to demonstrate that the acts that form the basis of the claim are exclusively attributable to a default of Electromin.
3. Customer is solely responsible for (and Electromin, acting as a mere service provider, has no responsibility to Customer or any third party for) Customer Data. Electromin has no obligation to monitor Customer Data, but Electromin has the right at all time, to remove Customer Data which infringes applicable Laws and/or the Agreement.
4. Customer shall take all appropriate steps to back-up or otherwise secure or protect Customer Data. In case of loss or corruption of Customer Data, Electromin is only obliged to undertake reasonable efforts to perform a restoration based on the most recent available back-up. Under no circumstances is Electromin obliged to reconstruct Customer Data.
5. Customer acknowledges and accepts that Electromin has the right to share Customer Data with third parties in order to perform the Services, as well as the right to use Customer Data for improving its Services, including anonymized statistical purposes.
6. If Customer wants Electromin to send Customer Data to Customer upon expiry or termination of the Agreement, then Customer must within thirty (30) days (“Retention Period”) send such request to Electromin. Following the expiration of the Retention Period, Electromin will disable the applicable account(s) and then has the right to delete the associated Customer Data in its possession (or in the possession of any affiliate or subcontractor), save for archival copies, which will be erased/destroyed according to Electromin’s standard back-up and retention process. Other than as described in this clause, Electromin has no obligation to continue to hold, export or return the Customer Data.

16. Liability

1. Without prejudice to clause 17 (Force Majeure), Electromin is only liable for a breach of its obligations under the Agreement if Customer notifies Electromin in writing through a notice of default, containing a complete and detailed description of the breach and with observance of a reasonable period for remedy of at least twenty (20) Business Days, and Electromin fails to take remedial measures within that reasonable period.
2. Any liability that Electromin may incur derives from a reasonable effort obligation. Except in case of Electromin’s fraud or fraudulent intent, Electromin’s liability for a breach of its obligations under the Agreement is limited to compensation of proven direct damages in accordance with the following principles, which apply cumulatively:
   • (a) The cumulative total aggregate liability of Electromin is limited to the net invoice amount (i) in case of Products, the paid Products delivered under the Agreement, or (ii) in case of Services, the charge for the year in which the cause of action arises;
   • To the maximum extent permitted by applicable law, in no event shall the Electromin or its suppliers be liable for any indirect damage and/or consequential damage, such as but not limited to loss of profit, loss of business, loss of goodwill, loss of income, loss of revenue, loss of anticipated savings, loss of opportunity, loss of customers, claims of logistic service providers or other third parties, damage as a result of loss and/or corruption of data, loss of goodwill and reputational damage, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. ; and
   • Electromin is not liable for any damages or costs of Customer or third parties as a result of a violation by Customer of its obligations under the Agreement or as a result of an act or omission by Customer or third party (including but not limited to the event where installation of the Products is performed by Customer or a third party).
3. Electromin Service is provided « as is », and we can’t guarantee it will be safe and secure or will work perfectly all the time. TO THE EXTENT PERMITTED BY LAW, WE ALSO DISCALIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABITLY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRIGEMENT.

17. Force majeure

Neither Party shall be in breach of the Agreement nor liable for delay or failure to comply with its obligations under the Agreement, if this delay or failure was the result of Force Majeure. In such a case, Electromin may suspend or terminate the access to any of the Services by giving Customer a prior written reasonable notice to the extent possible. In such case and in the event, there are still outstanding charges, charges for Services delivered until the termination date will be due on a pro rata basis.

18. Applicable law and jurisdiction

1. The Agreement is governed by the Laws of the jurisdiction of the Electromin entity identified in the Agreement, without reference to its conflict of law’s provisions. The applicability of the Convention on Contracts for the International Sale of Goods 1980 is excluded.
2. Each Party irrevocably agrees that the competent courts of the jurisdiction in which the registered address of the Electromin entity, identified in the Agreement is located, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement.

19. General provisions

1. Unless explicitly agreed in writing between the Parties, the Agreement constitutes the entire agreement and understanding between the Parties in respect of its subject matter and supersedes any previous agreement, warranty, statement, representation, understanding, or undertaking (in each case whether written or oral) notwithstanding the terms of any such previous agreement or arrangement expressed to survive termination. The applicability of any of Customer’s purchasing or other general terms and conditions is expressly rejected, unless agreed otherwise by Electromin in writing.
2. Without prejudice to Electromin’s right to implement changes to the Agreement as stated in the preamble, deviations from the Agreement shall only apply where agreed in writing between the Parties and only apply to the specific agreement containing the deviation.
3. Unless stated otherwise in the Agreement, all notices under the Agreement may be sent through the Application, by e-mail or by registered mail with confirmation of receipt, addressed to the address as mentioned in the Agreement. In case of a change of address, either Party can notify this to the other Party following the rules as set out in this clause.
4. Customer is not allowed to transfer all or any of its rights and obligations under the Agreement to a third party without the prior written consent of Electromin.
5. If Electromin at any given time does not enforce any clause of the Agreement, this cannot be interpreted as a waiver to later rely on the said Agreement.
6. If any provision of the Agreement is or becomes illegal, invalid or unenforceable, in any respect it shall not affect or impair the legality, validity or enforceability of any other provision of the Agreement; and if such provision would be legal, valid or enforceable to the extent some part of it were deleted, such provision shall apply with the minimum modifications necessary to make it legal, valid or enforceable.
7. Termination or expiry of the Agreement, howsoever caused, shall not affect any provision of the Agreement which is expressly or by implication intended to come into or remain in effect on or after termination or expiry of the Agreement, including clauses 6 (Product warranty), 8 (Services warranty), 12.1(f) (Confidentiality), 14 (Intellectual Property), 15 (Data), 16 (Liability) and 18 (Applicable law and jurisdiction)20. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

20. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

21. Changes to These Terms and Conditions

Electromin reserve the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, Electromin will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Electromin’s sole discretion.

By continuing to access or use Electromin’s Services after those revisions become effective, Customer agrees to be bound by the revised terms. If Customer does not agree to the new terms, in whole or in part, it must cease all use of the website and the Services.